The AARP Ride@50+ Program is dedicated to simplifying access to transportation for people of all ages. Built on the Mobility as a Service (MaaS) framework and powered by Feonix – Mobility Rising, the Ride@50+ Program is a one-stop shop for accessing public and private transportation options, providing a single point of access to review, compare, and book local transportation alternatives.
Do I have to be an AARP member to use this program?
No, AARP membership is not required to use the Ride@50+ Program. Anyone can use the Program to locate and book transportation options in Lexington and Richland County.
There are multiple ways to book a ride with the program:
Visit the online booking platform: arp.org/bookaride
- Download the app for Apple devices
- Download the app for Android devices
Call 1-888-851-2131 toll-free customer support available Monday to Friday 8:30 a.m. to 6 p.m. Eastern Time.
To book a ride, you will need to provide the pickup and drop-off addresses, as well as the time and
date of the trip(s). Credit card details must also be provided for payment of the ride booked.
How has AARP Ride@50+ Program service changed due to COVID-19?
At AARP, our top priority is the health and well-being of staff, volunteers, members, and the community at large. We also recognize the vital role of transportation in providing access to essential goods and services. As such, rides can be booked through the AARP Ride@50+ Program for essential trips only at this time, meaning trips as needed to maintain your health and safety, including medical appointments or trips to the grocery store or pharmacy. Essential trips do not include social visits, rides to restaurants or retail, or employment or job interviews at this time.
Prior to booking a ride, you will be asked to consent to a disclaimer provided by the AARP Ride@50+ Program confirming that you understand and acknowledge the inherent risk of exposure to COVID-19 in the receipt of transportation services made available through the AARP Ride@50+ Program. The AARP Ride@50+ Program requires that all passengers follow all applicable future and current COVID-19 laws (including local county orders), regulations, safety recommendations and guidelines from the Centers for Disease Control and Prevention and the U.S. Department of Health and Human Services, such as the wearing of a face covering.
Additionally, all transportation providers on the AARP Ride@50+ Program platform are required to comply with all applicable future and current COVID-19 laws, (including local county orders), regulations, safety recommendations and guidelines from the Centers for Disease Control and Prevention and the U.S. Department of Health and Human Services, and self-regulatory industry guidelines.
How much does it cost to book a ride, and how do I pay?
The cost of each ride you take with the Program depends on the ride length and transportation option chosen. The cost of each ride will be clearly stated at the time of booking before payment is made. Payment is made using any major credit card through a secure server on the Program’s mobile application, online booking platform, or by phone.
How far in advance do I need to book a ride?
We provide both scheduled and on-demand rides depending on the provider. Please call for more details.
Yes, download of the Feonix app is free. The cost of rides booked through the app vary depending on the ride length and transportation option chosen.
Can I take passengers with me on my ride?
It depends on the transportation option selected. Some options will allow you up to two (2) free passengers, while others may charge a fee for any additional passengers. At the time of booking the ride, you will be notified via the booking platform or call center agent of any additional charges.
Please note that the ability to take passengers with you on your ride may be impacted by COVID-19, and that in order to book a ride through the AARP Ride@50+ Program, all passengers will be required to consent to a disclaimer confirming that he or she understands and acknowledges the risk that he or she may be exposed to COVID-19 in the receipt of transportation services made available through the AARP Ride@50+ Program.
Can I use the AARP Ride@50+ Program to book a ride on public transit?
Yes, The COMET Full-Day Bus Pass can be purchased on the online booking platform and smartphone app, but the pass can only be used on the mobile app. When purchasing the Full-Day Bus Pass on the online booking platform, users will receive a notification that reads, "The Feonix mobile app is required to use your pass. Bus passes are also non-refundable. Are you sure you want to buy a pass?"
Once a Full-Day Bus Pass for The COMET is purchased, you can pull up that pass on the app using the "Bus Passes" menu option. When you select the pass, you will see a countdown timer displayed. When getting on the bus, show the pass to the driver, who will see the countdown timer and know you have purchased a Full-Day pass for that day. The countdown timer will display automatically on the day for which the pass has been purchased.
Bus passes cannot be booked through the call center as there is no mechanism for payment or distributing the pass to the rider. However, the call center can assist with downloading and setting up the smartphone app, and purchasing the bus pass.
Are Full-Day Bus Passes refundable?
The COMET Full-Day Bus Passes are non-refundable when purchased through the AARP Ride@50+ Program.
Can I book a ride to the bus stop and a bus pass in a single transaction?
Yes, you can use the Ride@50+ Program mobile app to seamlessly book a ride with multiple modes of transportation in a single transaction to complete a trip. For example, after adding a Full-Day Bus Pass, you can book a ride to or from the bus stop by selecting "Add Ride" and adding an additional transportation source.
Questions? Call 1-888-851-2131 toll-free Monday to Friday 8:30 a.m. to 6 p.m. Eastern Time or email us at firstname.lastname@example.org
. We are happy to provide more information and answer any other questions you may have.