What is the AARP Ride@50+SM Program?
The AARP Ride@50+ Program is dedicated to simplifying access to transportation for people of all ages. Built on the Mobility as a Service (MaaS) framework and powered by Feonix – Mobility Rising, the Ride@50+ Program is a one-stop shop for accessing public and private transportation options, providing a single point of access to review, compare, and book local transportation alternatives.
What locations is the AARP Ride@50+SM Program currently serving?
We currently serve residents in Richland and Lexington County, South Carolina and Dallas County, Texas. Individuals may travel outside of Richland, Lexington and Dallas Counties using the Program; however, limited transportation providers may be available. We aim to begin providing services in Washtenaw County, Michigan in the spring of 2021.
Do I have to be an AARP member to use this program?
No, AARP membership is not required to use the Ride@50+ Program. Anyone can use the Program to locate and book transportation options.
There are multiple ways to book a ride with the program:
To book a ride, you will need to provide the pickup and drop-off addresses, as well as the time and date of the trip(s). Credit card details must also be provided for payment of the ride booked.
How has AARP Ride@50+ Program service changed due to COVID-19?
At AARP, our top priority is the health and well-being of staff, volunteers, members, and the community at large. We also recognize the vital role of transportation in providing access to essential goods and services. As such, rides can be booked through the AARP Ride@50+ Program for essential trips only at this time, meaning trips as needed to maintain your health and safety, including medical appointments or trips to the grocery store or pharmacy. Essential trips do not include social visits, rides to restaurants or retail, or employment or job interviews at this time.
Prior to booking a ride, you will be asked to consent to a disclaimer provided by the AARP Ride@50+ Program confirming that you understand and acknowledge the inherent risk of exposure to COVID-19 in the receipt of transportation services made available through the AARP Ride@50+ Program. The AARP Ride@50+ Program requires that all passengers follow all applicable future and current COVID-19 laws (including local county orders), regulations, safety recommendations and guidelines from the Centers for Disease Control and Prevention and the U.S. Department of Health and Human Services, such as the wearing of a face covering.
Additionally, all transportation providers on the AARP Ride@50+ Program platform are required to comply with all applicable future and current COVID-19 laws, (including local county orders), regulations, safety recommendations and guidelines from the Centers for Disease Control and Prevention and the U.S. Department of Health and Human Services, and self-regulatory industry guidelines.
How much does it cost to book a ride, and how do I pay?
The cost of each ride you take with the Program depends on the ride length and transportation option chosen. The cost of each ride will be clearly stated at the time of booking before payment is made. Payment is made using any major credit card through a secure server on the Program’s mobile application, online booking platform, or by phone.
How far in advance do I need to book a ride?
We provide both scheduled and on-demand rides depending on the provider. Please call for more details.
Yes, download of the Feonix app is free. The cost of rides booked through the app vary depending on the ride length and transportation option chosen.
Can I take passengers with me on my ride?
It depends on the transportation option selected. Some options will allow you up to two (2) free passengers, while others may charge a fee for any additional passengers. At the time of booking the ride, you will be notified via the booking platform or call center agent of any additional charges.
Please note that the ability to take passengers with you on your ride may be impacted by COVID-19, and that in order to book a ride through the AARP Ride@50+ Program, all passengers will be required to consent to a disclaimer confirming that he or she understands and acknowledges the risk that he or she may be exposed to COVID-19 in the receipt of transportation services made available through the AARP Ride@50+ Program.
Questions? Call 1-800-466-1461 toll-free Monday to Friday 8:30 a.m. to 6 p.m. Eastern Time (7:30 a.m. to 5 p.m. Central Time) or email us at email@example.com
. We are happy to provide more information and answer any other questions you may have.